Operator of the Year
Recognising operators delivering consistently high standards of customer experience, operational excellence and long-term asset performance.
The judges will be looking for the best operators that meet the below criteria.
Please answer each element in up to 300 words.
- What is your operational philosophy and approach to customer experience?
- How do you ensure service consistency, quality and accountability across your portfolio?
- How do you manage building safety, compliance and risk for residents?
- How do you invest in staff capability, training and leadership?
- How do you use data and insight to improve performance and resident satisfaction?
- How are you evolving your operating model to meet future challenges?
- Why should we love your entry?
Supporting materials: You may submit an additional three documents that you feel will enhance your entry (please make sure that any key information is included within the main awards submission). These documents will not be scored but can be used to evidence information supplied within the submission.
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